Privacy Policy

Privacy Policy Summmarised

 

Collection of personal information

We receive and store any information you knowingly provide to us when you create an account, publish content, make a purchase, fill any online forms on the Website. When required this information may include your email address, name, phone number, address, or other Personal Information. You can choose not to provide us with certain information, but then you may not be able to take advantage of some of the Website’s features.

Collection of non-personal information

When you visit the Website our servers automatically record information that your browser sends. This data may include information such as your device’s IP address, browser type and version, operating system type and version, language preferences or the webpage you were visiting before you came to our Website, pages of our Website that you visit, the time spent on those pages, information you search for on our Website, access times and dates, and other statistics.

Managing personal information

You can access, add to, update and delete certain Personal Information about you by contacting our Data Protection officer Jonathan Gregory – Tel: 07539 378 896 or Email: john@thegardenrangers.co.uk. When you update information, however, we may maintain a copy of the unrevised information in our records. We will retain your information for as long as as needed to provide you Services. Some information may remain in our private records after your deletion of such information from your account. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Use of collected information

Any of the information we collect from you may be used to personalize your experience; improve customer service and respond to queries and emails of our customers; process transactions; send notification emails such as job/ payment reminders, updates, etc; run and operate our day to day Services.

Billing and payments

We use third-party payment processors to assist us in processing your payment information securely. Such third-party processors’ use of your Personal Information is governed by their respective privacy policies which may or may not contain privacy protections as protective as this Privacy Policy. We suggest that you review their respective privacy policies.

Product and service providers

We may contract with other companies to provide certain products and services. These service providers are not authorized to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. We may share Personal Information for these purposes only with third-parties whose privacy policies are consistent with ours or who agree to abide by our policies with respect to personal information Our service providers are given the information they need to perform their designated functions, and we do not authorize them to use or disclose Personal Information for their own marketing or other purposes.

Children

We do not knowingly collect any personal information from children under the age of 13. If you are under the age of 13, please do not submit any personal information through our Website or Service. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this Policy by instructing their children never to provide personal information through our Website or Service without their permission. If you have reason to believe that a child under the age of 13 has provided personal information to us through our Website or Service, please contact us.

Cookies

The Website uses “cookies” to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. We may use cookies to collect, store, and track information for statistical purposes to operate our Website and Services. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

Links to other websites

Our Website contains links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other websites or third-parties. We encourage you to be aware when you leave our Website and to read the privacy statements of each and every website that may collect personal information.

Information security

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards in an effort to protect against unauthorized access, use, modification, and disclosure of personal information in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed. Therefore, while we strive to protect your personal information, you acknowledge that (i) there are security and privacy limitations of the Internet which are beyond our control; (ii) the security, integrity, and privacy of any and all information and data exchanged between you and our Website cannot be guaranteed; and (iii) any such information and data may be viewed or tampered with in transit by a third-party, despite best efforts.

Data breach

In the event we become aware that the security of the Website has been compromised or users Personal Information has been disclosed to unrelated third-parties as a result of external activity, including, but not limited to, security attacks or fraud, we reserve the right to take reasonably appropriate measures, including, but not limited to, investigation and reporting, as well as notification to and cooperation with law enforcement authorities. In the event of a data breach, we will make reasonable efforts to notify affected individuals if we believe that there is a reasonable risk of harm to the user as a result of the breach or if notice is otherwise required by law. When we do we will post a notice on the Website, send you an email, and post you a letter.

Legal disclosure

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena, or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request. In the event we go through a business transition, such as a merger or acquisition by another company, or sale of all or a portion of its assets, your user account and personal data will likely be among the assets transferred.

Changes and amendments

We reserve the right to modify this privacy policy relating to the Website or Services at any time, effective upon posting of an updated version of this Policy on the Website. When we do we will revise the updated date at the bottom of this page. Continued use of the Website after any such changes shall constitute your consent to such changes.

Acceptance of this policy

You acknowledge that you have read this Policy and agree to all its terms and conditions. By using the Website or its Services you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to use or access the Website and its Services.

Contacting us

Data Protection Officer (DPO) If you would like any further information on The Garden Rangers Limited Policy then you can contact the Data Protection Officer. The Garden Rangers’ Data Protection Officer is Jonathan Gregory. He can be contacted via: Email: john@thegardenrangers.co.uk Post: The Garden Rangers Limited, The Mills, Canal Street, Derby, DE1 2RJ Phone: 07539 378 896

 

Privacy Policy – Comprehensive Version

 

Privacy notice

Last updated: 02nd January 2024

www.thegardenrangers.co.uk (‘Website’) is provided by The Garden Rangers (‘we’/’us’/’our’). In doing so, we may be in a position to receive and process personal information relating to you. As the controller of this information, we’re providing this Privacy Notice (‘Notice’) to explain our approach to personal information. This Notice forms part of our Website Terms & Conditions, which governs the use of this Website.

We intend only to process personal information fairly and transparently as required by data protection law including the General Data Protection Regulation (GDPR). In particular, before obtaining information from you we intend to alert you to this Notice, let you know how we intend to process the information and (unless processing is necessary for at least one of the 5 reasons outlined in clause 2. below) we’ll only process the information if you consent to that processing. The GDPR also defines certain ‘special categories’ of personal nformation that’s considered more sensitive. These categories require a higher level of protection, as explained below.

Of course, you may browse parts of this Website without providing any information about yourself and without accepting cookies. In that case, it’s unlikely we’ll possess and process any information relating to you.

We’ll start this Notice by setting out the conditions we must satisfy before processing your data. However, you may wish to skip to clause 4., which summarises what we intend to collect. The Notice also explains some of the security measures we take to protect your personal information, and tells you certain things we will or won’t do. You should read this Notice in conjunction with the Website Terms & Conditions.

Sometimes, when you take a new service or product from us, or discuss taking a new service or product but decide against it, we might wish to provide you with further information about similar services or products by email or other written electronic communication. In that situation, we’ll always give you the opportunity to refuse to receive that further information and you can change your mind at any point (opt-out) by contacting our Data Protection Officer (DPO) as set in clause 1.4. We’ll endeavour to remind you of your right to opt-out on each occasion that we provide such information.

1.Identity and contact details

1.1Registered number: 11693981

1.2Registered office: The Garden Rangers Limited, The Mills, Canal Street, Derby, DE1 2RJ

1.3john@thegardenrangers.co.uk

1.4Our Data Protection Officer (DPO), Mr Jonathan Gregory, would welcome communication from you regarding any matter relating to data protection, and can be contacted by phone on 07539378896, by post at the address shown above at 1.2 or by email at john@thegardenrangers.co.uk.

2.When we’re allowed to collect information from you

We will only collect personal information relating to you if one of the following conditions have been satisfied:

2.1You have clearly told us that you are content for us to collect that information for the certain purpose or purposes that we will have specified.

2.2The processing is necessary for the performance a contract that we have with you.

2.3The processing is necessary so that we can comply with the law.

2.4The processing is necessary to protect someone’s life.

2.5The processing is necessary for performance of a task that’s in the public interest.

2.6The processing is necessary for our or another’s legitimate interest – but in this case, we’ll balance those interests against your interests.

3.How to consent

3.1At the point of collecting the information, we’ll endeavour to explain how we intend to use the information and which of these purposes apply. If we rely on consent, we’ll provide you with the opportunity to tell us that you’re happy to provide the information.

3.2If at any point in time you change your mind and decide that you don’t consent, please let us know and we’ll endeavour to stop processing your information in the specified manner, or we’ll delete your data if there is no continuing reason for possessing it.

3.3If you don’t consent to a particular bit of processing, we’ll endeavour to ensure that the Website and our service continue to operate without the need for that information.

4.Information we expect to collect from you

4.1We envisage asking for the following types of information from you:

Information type

Purpose and related details

Justification

Contact Information – Name, contact number, best time to call them back and email address – to get back in touch with the customer

We ask for this to We use contact information to book customers in.

It’s necessary for the performance of a contract with you

Payment information – bank card number, expiry date and security code – so they can pay an invoice that has been sent to them after completing a job

We ask for this to To allow the customer to pay an outstanding invoice

It’s necessary for the performance of a contract with you

4.2We may collect personal information about you from a number of sources, including the following:

4.2.1From you when you agree to take a service or product from us, in which case this may include your contact details, date of birth, how you will pay for the product or service and your bank details.

 

4.2.2From you when you contact us with an enquiry or in response to a communication from us, in which case, this may tell us something about how you use our services.

4.2.3From documents that are available to the public, such as the electoral register.

4.2.4From third parties to whom you have provided information with your consent to pass it on to other organisations or persons – when we receive such information we will let you know as soon as is reasonably practicable.

4.3If you refuse to provide information requested, then if that information is necessary for a service we provide to you we may need to stop providing that service.

4.4At the time of collecting information, by whichever method is used, we’ll endeavour to alert you and inform you about our purposes and legal basis for processing that information, as well as whether we intend to share the information with anyone else or send it outside of the European Economic Area. If at any point you think we’ve invited you to provide information without explaining why, feel free to object and ask for our reasons.

5.Using your personal information

5.1Data protection, privacy and security are important to us, and we shall only use your personal information for specified purposes and shall not keep such personal information longer than is necessary to fulfil these purposes. The following are examples of such purposes. We have also indicated below which GDPR justification applies, however it will depend on the circumstances of each case. At the time of collecting we will provide further information, and you may always ask for further information from us.

5.1.1To help us to identify you when you contact us. This will normally be necessary for the performance our contract.

5.1.2To help us to identify accounts, services and/or products which you could have from us or selected partners from time to time. We may do this by automatic means using a scoring system, which uses the personal information you’ve provided and/or any information we hold about you and personal information from third party agencies (including credit reference agencies). We will only use your information for this purpose if you agree to it.

5.1.3To help us to administer and to contact you about improved administration of any accounts, services and products we have provided before, do provide now or will or may provide in the future. This will often be necessary, but sometimes the improvements will not be necessary in which case we will ask whether you agree.

5.1.4To allow us to carry out marketing analysis and customer profiling (including with transactional information), conduct research, including creating statistical and testing information. This will sometimes require that you consent, but will sometimes be exempt as market research.

5.1.5To help to prevent and detect fraud or loss. This will only be done in certain circumstances when we consider it necessary or the law requires it.

5.1.6To allow us to contact you by written electronic means (such as email, text or multimedia messages) about products and services offered by us where:

5.1.6.1these products are similar to those you have already purchased from us,

5.1.6.2you were given the opportunity to opt out of being contacted by us at the time your personal information was originally collected by us and at the time of our subsequent communications with you, and

5.1.6.3you have not opted out of us contacting you.

5.1.7To allow us to contact you in any way (including mail, email, telephone, visit, text or multimedia messages) about products and services offered by us and selected partners where you have expressly consented to us doing so.

5.1.8We may monitor and record communications with you (including phone conversations and emails) for quality assurance and compliance.

5.1.8.1Before doing that, we will always tell you of our intentions and of the specific purpose in making the recording. Sometimes such recordings will be necessary to comply with the law. Alternatively, sometimes the recording will be necessary for our legitimate interest, but in that case we’ll only record the call if our interest outweighs yours. This will depend on all the circumstances, in particular the importance of the information and whether we can obtain the information another way that’s less intrusive.

5.1.8.2If we think the recording would be useful for us but that it’s not necessary we’ll ask whether you consent to the recording, and will provide an option for you to tell us that you consent. In those situations, if you don’t consent, the call will either automatically end or will not be recorded.

5.1.9When it’s required by law, we’ll check your details with fraud prevention agencies. If you provide false or inaccurate information and we suspect fraud, we intend to record this.

5.2We will not disclose your personal information to any third party except in accordance with this Notice, and in particular in these circumstances:

5.2.1They will be processing the data on our behalf as a data processor (where we’ll be the data controller). In that situation, we’ll always have a contract with the data processor as set out in the GDPR. This contract provides significant restrictions as to how the data processor operates so that you can be confident your data is protected to the same degree as provided in this Notice.

5.2.2Sometimes it might be necessary to share data with another data controller. Before doing that we’ll always tell you. Note that if we receive information about you from a third party, then as soon as reasonably practicable afterwards we’ll let you know; that’s required by the GDPR.

5.2.3Alternatively, sometimes we might consider it to be in your interest to send your information to a third party. If that’s the case, we’ll always ask whether you agree before sending.

5.3Where you give us personal information on behalf of someone else, you confirm that you have provided them with the information set out in this Notice and that they have not objected to such use of their personal information.

5.4In connection with any transaction which we enter into with you:

5.4.1If you provide false or inaccurate information to us and we suspect fraud, we will record this and may share it with other people and organisations. We, and other credit and insurance organisations, may also use technology to detect and prevent fraud.

5.4.2We may need to transmit the payment and delivery information provided by you during the order process for the purpose of obtaining authorisation from your bank or from PayPal.

5.5We may allow other people and organisations to use personal information we hold about you in the following circumstances:

5.5.1If we, or substantially all of our assets, are acquired or are in the process of being acquired by a third party, in which case personal information held by us, about our customers, will be one of the transferred assets.

5.5.2If we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings.

5.5.3We may employ companies and individuals to perform functions on our behalf and we may disclose your personal information to these parties for the purposes set out above, for example, for fulfilling orders, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analysing data, providing marketing assistance, providing search results and links (including paid listings and links) and providing customer service. Those parties will be bound by strict contractual provisions with us and will only have access to personal information needed to perform their functions, and they may not use it for any other purpose. Further, they must process the personal information in accordance with this Notice and as permitted by the GDPR. From time to time, these other people and organisations to whom we may pass your personal information may be outside the European Economic Area. We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this Notice and the GDPR.

6.Protecting information

6.1We have strict security measures to protect personal information.

6.2We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software to encrypt information you input.

6.3We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.

6.4We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.

6.5It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.

7.The Internet 

7.1If you communicate with us using the internet, we may occasionally email you about our services and products. When you first give us personal information through the Website, we will normally give you the opportunity to say whether you would prefer that we don’t contact you by email. You can also always send us an email (at the address set out below) at any time if you change your mind.

7.2Please remember that communications over the internet, such as emails and webmails (messages sent through a website), are not secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered – this is the nature of the internet. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

7.3The Website may include links to third-party websites. We do not provide any personally identifiable customer personal information to these third-party websites unless you’ve consented in accordance with this privacy notice.

7.4We exclude all liability for loss that you may incur when using these third-party websites.

8.Further Information

8.1If you would like any more information or you have any comments about this Notice, please write to our Data Protection Officer as detailed in clause 1.4.

8.2Please note that we may have to amend this Notice on occasion, for example if we change the cookies that we use. If we do that, we will publish the amended version on the Website. In that situation we will endeavour to alert you to the change, but it’s also your responsibility to check regularly to determine whether this Notice has changed.

8.3You can ask us for a copy of this Notice by writing to the above address or by emailing us at john@thegardenrangers.co.uk. This Notice applies to personal information we hold about individuals. It does not apply to information we hold about companies and other organisations.

8.4If you would like access to the personal information that we hold about you, you can do this by emailing us at john@thegardenrangers.co.uk or writing to us at the address noted above. There is not normally a fee for such a request, however if the request is unfounded, repetitive or excessive we may request a fee or refuse to comply with your request. You can also ask us to send the personal information we hold about you to another controller.

8.5We aim to keep the personal information we hold about you accurate and up to date. If you tell us that we’re holding any inaccurate or incomplete personal information about you, we will promptly amend, complete or delete it accordingly. Please email us at john@thegardenrangers.co.uk or write to us at the address above to update your personal information. You have the right to complain to the Information Commissioner’s Office if we don’t do this.

8.6You can ask us to delete the personal information that we hold about you if we relied on your consent in holding that information or if it’s no longer necessary. You can also restrict or object to our processing of your personal information in certain circumstances. You can do this by emailing us at john@thegardenrangers.co.uk or writing to us at the address noted above.

8.7We will tell you if there is a breach, or a likely breach, of your data protection rights.

 

TERMS AND CONDITIONS OF USE

 

Please read these terms and conditions (these ‘Terms’) carefully as they contain important information about your rights and obligations when using this website (the ‘Website’) and in particular clause 10.6 and 10.7. You should print a copy of these terms for future reference.

We, The Garden Rangers Limited, own and operate this Website. We’re a limited company registered in England and Wales under company number: 11693981 having our registered office at The Garden Rangers Limited, The Mills, Canal Street, Derby, DE1 2RJ. Our VAT Number is: 310002103.

We subscribe to the Derbyshire County Council Trusted Trader’s code of conduct which can be found at https://www.derbyshire.gov.uk/community/trusted-trader/trusted-trader.aspx.

1.How these Terms apply

1.1By using the Website you are agreeing to comply with and be bound by these Terms regarding the use of the Website in consideration for us allowing you to access and use the Website. You must not use the Website if you do not agree to comply with and be bound by these Terms.

1.2Use of the Website includes accessing or browsing the Website.

1.3We reserve the right to change these Terms at any time. We will take reasonable steps to make you aware of any changes to the Terms, for example by posting them on the Website. You agree to be bound by the version of these Terms displayed on the Website at the time you use it.

1.4These Terms refer to the following, which also apply when using this Website:

1.4.1Website Privacy Policy, which can be found at www.thegardenrangers.co.uk

1.4.2Selling Goods Terms & Conditions, which can be found at www.thegardenrangers.co.uk – see footer at bottom of web page and look for link “Selling Goods Terms & Conditions”

2.Access

2.1You are responsible for making all arrangements necessary for you to have access to the Website.

2.2You are responsible for ensuring that all persons who access the Website through your internet connection are aware of these Terms, and that they comply with them. 

2.3We make reasonable efforts to ensure that the Website is available to view and use 24 hours a day throughout each year; however, this is not guaranteed. The Website may be temporarily unavailable at any time because of server or systems failure or other technical issues, or reasons that are beyond our control, required updating, maintenance or repair.

2.4Where possible, we will try to give you advance warning of maintenance issues but shall not be obliged to do so.

3.Intellectual property

3.1In these Terms, Intellectual Property Rights mean copyright (including design copyrights), trade marks, patent, database and other intellectual property rights and similar proprietary rights which include, (without limitation), all rights in software, design, materials, works, techniques, computer programs, source codes, data, technical information, trading business brand names, goodwill, service marks, the style or presentation of the goods or services, creations, inventions or improvements upon or additions to an invention, confidential information, know-how and any research effort relating to The Garden Rangers Limited, moral rights and any similar rights in any country (whether registered or unregistered and including applications for and the right to apply for them in any part of the world).

3.2The software code contained in and related to the Website and the materials on the Website including text, images, videos, photographs and other materials are protected by Intellectual Property Rights owned by us and our licensors. You acknowledge that the Intellectual Property Rights in the Website and any software code used with and material supplied as part of the Website shall remain with us or our licensors.

3.3Subject to clause 4. you may:

3.3.1retrieve and display materials on the Website on a computer screen;

3.3.2download and store in electronic form materials on the Website; and

3.3.3copy and print one copy only of materials on the Website.

3.4Copying, downloading, storing or printing the materials on the Website for any reason other than personal use or in accordance with clause 4.2.2 is expressly prohibited.

3.5You agree that you will not (and will not assist or facilitate any third party to) otherwise reproduce, modify, copy, distribute, transmit, publish, display, commercially exploit or create derivative works from any of the materials on the Website.

3.6No licence is granted to you to use any of our trade marks or those of our affiliated companies.

3.7You agree that you will not use our Intellectual Property Rights in any way other than allowed under these Terms and any infringement by you of our Intellectual Property Rights will be a breach of these Terms.

4.Use of the Website

4.1You are permitted to use the Website and the material contained in it only as expressly authorised by us and in accordance with these Terms as may be amended from time to time without notice to you.

4.2Provided that you comply with the other provisions of this clause, you may download or print one copy only of pages of our website:

4.2.1for your own private use; or

4.2.2to draw attention to the content of our website to members of your organisation.

4.3You must not:

4.3.1download or print pages of the Website for commercial use other than use permitted by clause 4.2.2;

4.3.2alter the content of any webpage you download or print; or

4.3.3use any images, videos or photographs on the webpage without the accompanying text.

4.4You must:

4.4.1keep intact all and any copyright and proprietary notices accompanying or attached to the materials on the Website you download, copy, store or print;

4.4.2acknowledge us as the owners of the content of the Website;

4.4.3erase any pages of the Website or materials on those pages downloaded other than in accordance with this clause; and

4.4.4destroy any pages of the Website or materials on those pages printed other than in accordance with this clause.

4.5You must not modify, adapt, translate, reverse engineer, decompile or disassemble any code or program used by or in connection with the Website. You must contact us to request our consent if you wish to take any such action to create an interoperable program and we may provide such consent if you provide us with the information we request.

4.6We provide access to and use of the Website on the basis that we exclude all representations, warranties and conditions to the maximum extent permitted by law.

4.7We reserve the right to:

4.7.1Make changes to the information or materials on this Website at any time

4.7.2Temporarily or permanently change, suspend or discontinue any aspect of the Website, including the availability of any features, information, database or content or restrict access to parts of or the entire Website without notice or liability to you or any third party

4.7.3Refuse to post material on the Website or to remove material already posted on the Website

4.8You may not use the Website for any of the following purposes:

4.8.1Disseminating any unlawful, harassing, libellous, abusive, threatening, fraudulent, malicious, harmful, vulgar, obscene, or otherwise objectionable material 

4.8.2Stalking, harassing, threatening, blackmailing any person or violating or interfering with the rights of any other person including their right to privacy

4.8.3Transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise

4.8.4Breaching any applicable local, national or international laws, regulations or code of practice

4.8.5Gaining unauthorised access to other computer systems

4.8.6Interfering with any other person’s use or enjoyment of the Website

4.8.7Breaching any laws concerning the use of public telecommunications networks

4.8.8Interfering with, disrupting or damaging networks or websites connected to the Website

4.8.9Utilisation of data mining, robots or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of the Website or the contents of the Website

4.8.10To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation

4.8.11To create and/or publish your own database that features all or substantial parts of the Website or the contents of the Website

4.8.12Making, transmitting or storing electronic copies of materials protected by copyright without the prior permission of the owner

4.8.13Selling or re-selling or using for commercial purposes any of the content of or access to the Website or using for commercial purposes any of the content of or access to the Website

4.8.14To represent to others that there is any connection between the Website and your business or your views and opinions or that we endorse you or anything connected to you

4.9In addition, you must not:

4.9.1Knowingly introduce viruses, Trojans, worms, logic bombs, keystroke loggers, spyware, adware or other material which is malicious or technologically harmful to the Website

4.9.2Impersonate any other person or fraudulently provide us with incorrect information

4.9.3Attempt to gain unauthorised access to the Website, the server on which the Website is stored or any server, computer or database connected to it

4.9.4Attack the Website via a denial-of-service attack or a distributed denial-of service attack

4.9.5Damage, disrupt or interfere with any part of the Website, any equipment or network on which the Website is stored or any software used for the provision of the Website 

4.9.6Remove any copyright notice or notice of any other intellectual property right from the Website or any materials on the Website

4.10A breach of clause 4.9 or 4.8 may be a criminal offence under the Computer Misuse Act 1990. We may report any such breach to the relevant law enforcement authorities and disclose your identity to them. In the event of such a breach, your right to use the Website will cease immediately.

5.Suspending or terminating your access

We reserve the right to terminate or suspend your access to the Website immediately and without notice to you if:

5.1You breach these Terms (repeatedly or otherwise)

5.2You are impersonating any other person or entity

5.3When requested by us to do so, you fail to provide us within a reasonable time with sufficient information to enable us to determine the accuracy and validity of any information supplied by you, or your identity

5.4We suspect you have engaged, or are about to engage, or have in any way been involved, in fraudulent, defamatory or illegal activity on the Website

6.Reviews

6.1You acknowledge that any review, feedback or rating which you leave may be published by us on the Website and you agree that it may be displayed for as long as we consider appropriate and that the content may be syndicated to our other websites, publications or marketing materials.

6.2You will grant us a licence to use, store, copy, make available to third parties, distribute and publish the content of any review submitted by you.

6.3You undertake that any review, feedback or rating that you write shall:

6.3.1Comply with applicable law in the UK and the law in any country from which they are posted

6.3.2Be factually accurate

6.3.3Contain genuinely held opinions (where applicable)

6.3.4Not contain any material which is either defamatory, threatening, obscene, abusive, offensive, hateful, inflammatory or is likely to harass, upset, annoy, alarm, embarrass or invade the privacy of, any person or be deceiving

6.3.5Not promote or advocate an unlawful act or activity, discrimination, sexually explicit material or violence

6.3.6Not infringe any trade mark, copyright (including design rights), database right, or other intellectual property rights of any other person or breach any legal duty you owe to a third party

6.3.7Not be used to impersonate any person, or to misrepresent your identity

6.4We are not responsible to any third party for the content or the accuracy of the content which you have posted or uploaded. 

6.5You agree to indemnify and hold us harmless against any claim or action brought by third parties, arising out of or in connection with any review, feedback or rating posted by you on the Website, including, without limitation, the violation of their privacy, defamatory statements or infringement of intellectual property rights. 

6.6You grant us and our affiliate companies a non-exclusive, royalty-free worldwide license to use or edit any reviews posted by you.

6.7We reserve the right to publish, edit or remove any reviews without notifying you.

6.8You agree that we may disclose your identity to any third party who claims that content which you have posted or uploaded infringes their intellectual property rights or right to privacy or is defamatory.

6.9The views expressed by other users on the Website do not represent our views or values.

7.Linking to the Website

7.1You must not create a link to the Website from another website, document or any other source without first obtaining our prior written consent.

7.2Any agreed link must:

7.2.1Be to the Website’s homepage and not to any other page on the Website

7.2.2Be established from a website or document that is owned by you and does not contain content that is offensive, controversial, defamatory, infringes any intellectual property rights or other rights of any other person or does not comply in any way with the law in the UK and the law in any country from which they are hosted

7.2.3Be provided in such a way that is fair and legal and does not damage our reputation or take advantage of it

7.2.4Not suggest any form of association, approval or endorsement on our part where none exists

7.2.5Not cause the Website or content on the Website to be embedded in or ‘framed’ by any other website

7.2.6Not cause the content of the Website to be displayed differently from the way it appears on the Website

7.3We have no obligation to inform you if the address of the Website home page changes and it is your responsibility to ensure that any link you provide to our homepage is at all times accurate.

7.4We reserve the right to withdraw our consent without notice and without providing any reasons for withdrawal. Upon receiving such notice you must immediately remove the link and inform us once this has been done.

8.External links

To provide increased value and convenience to our users, we may provide links to other websites or resources for you to access at your sole discretion and risk. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable in any way, whether directly or indirectly, for: 

8.1The privacy practices of such websites

8.2The content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources

8.3The use which others make of these websites

8.4Any damage, loss or offence caused or alleged to be caused to you, arising from or in connection with the use of or reliance upon any such advertising, content, products, goods, materials or services available on and/or purchased by you from such external websites or resources

9.Disclaimer

9.1The content on the Website is provided for general information only. It is not intended to be advice on which you should rely. It shall be your responsibility to ensure that any products, services or information available through the Website meet your specific requirements.

9.2We attempt to ensure that the information available on the Website at any time is accurate. However, we do not guarantee the accuracy or completeness of material on this Website. We use all reasonable endeavours to correct errors and omissions as quickly as practicable after becoming aware or being notified of them. We make no commitment to ensure that such material is correct or up to date.

9.3The Website is provided on an ‘as is’ and ‘as available’ basis without any representation or endorsement made and we make no warranties or guarantees, whether express or implied, statutory or otherwise (unless otherwise expressly stated in these Terms or required by law).

9.4We make no representation or warranty of any kind express or implied statutory or otherwise regarding the availability of the Website or that it will be timely or error-free, that defects will be corrected, or that the Website or the server that makes it available are free of viruses or bugs.

9.5We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website and we accept no liability of any kind for any loss or damage from action taken in reliance on material or information contained on the Website.

9.6You are responsible for maintaining appropriate anti-virus software on and appropriately configuring the technological devices, platform and computer programs you use to access the Website that are in your control. You must bear the risk associated with the use of the internet. In particular, we will not be liable for any damage or loss caused by a distributed denial-of-service attack, any viruses, Trojans, worms, logic bombs, keystroke loggers, spyware, adware or other material which is malicious or technologically harmful that may infect your computer, peripheral computer equipment, computer programs, data or other proprietary material as a result of your use of the Website or you downloading any material posted or sold on the Website or from any website linked to it. 

10.Limitation of liability and indemnity

10.1If you are a consumer, nothing in these Terms affects your legal rights. You can obtain advice about your legal rights from Citizens Advice if you need to.

10.2We cannot exclude or limit our responsibility to you for:

10.2.1Death or personal injury resulting from our negligence

10.2.2Fraud or fraudulent misrepresentation

10.2.3Action pursuant to section 2(3) of the Consumer Protection Act 1987

10.2.4Any liability, right or remedy which we cannot exclude or limit pursuant to the Consumer Rights Act 2015

10.2.5Any other matter for which it would be unlawful for us to exclude or attempt to exclude our liability

10.3We will not be liable, in contract or tort (including, without limitation, negligence), or in respect of pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise for the below mentioned losses where they have arisen from use of or inability to use the Website for commercial purposes, or use of or reliance on any material or content displayed on the Website or on any linked websites for commercial purposes:

10.3.1Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings)

10.3.2Any loss of goodwill or reputation

10.3.3Any special or indirect losses

10.3.4Any loss of data

10.3.5Wasted management or office time

10.3.6Any other loss or damage of any kind

10.4If you are not a consumer we exclude all liability, including any liability in negligence, arising from your use or inability to access or use the Website other than that referred to in clause 10.2.

10.5If you are a consumer, we are responsible for foreseeable loss or damage which you suffer as a result of a breach by us of the Terms or as a result of our failure to act with reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us before using the Website. We are not responsible for unforeseeable losses.

10.6If you are not a consumer, you agree to fully indemnify, defend and hold us, our officers, directors, employees and suppliers, harmless immediately on demand, from and against all claims, including but not limited to losses (including loss of profit, revenue, goodwill or reputation), costs and expenses, including reasonable administrative and legal costs, arising out of any breach of these Terms by you, or any other liabilities arising out of your use of this Website or any other person accessing the Website using your personal information with your authority. 

10.7If you are a consumer you agree to fully reimburse us, our officers, directors, employees and suppliers for all losses (including loss of profit, revenue, goodwill or reputation), costs and expenses, including reasonable administrative and legal costs, arising out of any breach of these Terms by you, or any other act or omission by you in using the Website or by any other person accessing the Website using your personal information with your authority that results in any legal responsibility on our part to any third party.

11.Use of personal data

11.1We envisage that we will request personal information from you whilst you use our website. This information will only be requested and processed in accordance with our Website Privacy Policy, which can be found at www.thegardenrangers.co.uk.

11.2In brief, we will act fairly in connection with personal information requested from you, when we request information we will alert you to our Website Privacy Policy, and unless the information is necessary for a reason specified in the General Data Protection Regulation (GDPR) we will only process it with your consent. Before receiving your information, we’ll endeavour to provide the information required by the GDPR.

12.General

12.1We reserve the right to change the domain address of this Website and any services, products, product prices, product specifications and availability at any time.

12.2Each of the sub-clauses of these Terms should be considered separately. If any of these Terms are found to be unenforceable, invalid or illegal, the rest of these Terms will continue to have full effect.

12.3These Terms are in English only.

12.4We will not lose our rights under these Terms by reason of any delay by us in enforcing those rights. We will not be bound by any agreement not to enforce our rights under these Terms unless we have agreed not to do so in writing.

12.5Any delay by us in enforcing our right, non-enforcement of our rights or agreement not to enforce our rights in respect of one breach by you of these Terms will not prevent us from fully enforcing our rights in respect of any other breach by you of these Terms.

13.Governing law and jurisdiction

13.1The Website is controlled and operated in the United Kingdom.

13.2If you are a business, these Terms are governed by the laws of England and Wales and the courts of England and Wales shall have exclusive jurisdiction over legal proceedings in connection with your use of the Website, any breach of these Terms and any question in connection with the interpretation or application of these Terms. 

13.3If you are a consumer, these Terms are governed by the laws of England and Wales and you can bring legal proceedings in the courts of England and Wales. If you live in Scotland you can bring legal proceedings in either the courts of Scotland or England and Wales. If you live in Northern Ireland you can bring legal proceedings in either the courts of Northern Ireland or England and Wales. If you live in another country in the EU, you can bring legal proceedings in either the courts of your home country or England and Wales.