Terms & Conditions of Business

Please read these terms and conditions carefully as they contain important information about your rights and obligations when using our services

Terms & Conditions of Business

The Garden Rangers® Limited

The Garden Rangers® is a registered UK Trade Mark of The Garden Rangers® Limited.

Website: www.thegardenrangers.co.uk
Email: info@thegardenrangers.co.uk
Telephone: 01332 413373

These Terms & Conditions apply to all gardening, landscaping, planting, tree work, restoration and maintenance services provided by The Garden Rangers Limited (“we”, “us”, “our”) to the client (“you”, “the client”).

By instructing us to carry out works, accepting a quotation, or allowing work to commence, you confirm acceptance of these Terms & Conditions.

1. Quotations & Pricing

• All quotations are valid for 30 days unless otherwise stated.
• Quotations are based on visible site conditions at the time of inspection.
• All dimensions, measurements and quantities are approximate.
• Prices include labour and agreed materials only, unless stated otherwise.
• Waste removal is included only where explicitly stated in writing.

We reserve the right to revise costs where unforeseen conditions are encountered, including but not limited to:

Hidden roots or stumps
Underground services
Contaminated soil
Concrete, rubble or obstructions below ground
Restricted access
Unstable ground
Excessive weed growth or neglect

Quotations may be withdrawn or revised after 6 months due to increases in labour, fuel or material costs.

2. Deposits & Payment Terms

Payment terms will be stated on the quotation or invoice.

Unless otherwise agreed:

• Maintenance work is payable in full upon completion.
• Landscaping, planting and construction projects may require a deposit and staged payments.

Deposits:

• Secure a booking slot in our schedule
• May be used to purchase materials in advance
• Are non-refundable once materials have been ordered or work has been scheduled

We reserve the right to pause or delay works if staged payments are not made on time.

All materials remain the property of The Garden Rangers Limited until paid for in full.

Late payments may incur:

• Statutory interest
• Debt recovery costs
• Suspension of future services

3. Programme, Timing & Delays

Completion dates are estimates only and are not legally binding.

We are not liable for delays caused by:

Weather conditions
Frozen or waterlogged ground
High winds or unsafe working conditions
Supplier delays
Labour illness or availability
Client changes or additional requests
Restricted site access
Ecological restrictions

Works may be rescheduled where conditions make progress unsafe or likely to cause damage to property or lawns.

4. Weather & Ground Conditions

Outdoor work is heavily affected by UK weather and seasonal ground conditions. We reserve the right to postpone, reschedule or suspend works where conditions make working unsafe or are likely to cause damage to lawns, soil, plants, access routes or property.

This includes, but is not limited to:

• Waterlogged or saturated ground
• Frost preventing safe planting, excavation or construction
• Heavy rainfall likely to cause surface damage
• High winds creating unsafe working conditions

No liability is accepted for delays caused by adverse weather or seasonal conditions.

5. Access, Parking & Working Conditions

The client must provide safe and reasonable access to the site.

Where possible, parking should be available near the property.

Delays caused by:

Lack of access
Blocked driveways
Parking restrictions
Locked gates
Client absence when access is required

may result in lost time charges or rescheduling.

A standard working day is typically between 8:00am and 4:00pm unless otherwise agreed.

6. Client Responsibilities

The client agrees to:

• Inform us of any known hazards or risks on site

• Provide safe access to the property
• Identify the location of underground services where known
• Provide access to water/electricity where required
• Keep children and pets away from working areas
• Remove pet waste prior to visits
• Ensure neighbouring permissions are obtained where required

We are not responsible for delays caused by failure to meet the above.

7. Use of Subcontractors

We reserve the right to use trusted subcontractors and specialist contractors to carry out works where appropriate.

All subcontractors operate under our instruction and standards.

8. Living Materials & Natural Variability

Plants, turf, trees and soils are natural living materials and subject to environmental factors beyond our control.

We cannot guarantee:

Establishment success
Growth rates
Flowering performance
Survival
Colour, shape or habit

Losses may occur due to:

Weather extremes
Poor soil conditions
Pests and disease
Animal damage
Inadequate watering
Client aftercare

Once installed, responsibility for plant care transfers to the client unless a maintenance agreement is in place.

9. Aftercare Responsibility

Aftercare advice may be provided verbally or in writing.

Unless we are contracted to maintain the garden:

• Watering
• Feeding
• Pruning
• Protection from frost
• Pest control

remain the client’s responsibility.

No warranty is provided on plant survival.

10. Existing Services & Hidden Risks

The client is responsible for identifying all known underground or hidden services including:

Water pipes
Gas lines
Electric cables
Drainage systems
Irrigation systems

We accept no liability for damage to unmarked or unknown services.

We are not responsible for pre-existing structural weaknesses in:

Walls
Patios
Drainage
Foundations
Fencing

11. Property Protection & Disturbance

While every reasonable care is taken, gardening and landscaping work may cause:

Mud or soil movement
Lawn wear
Surface marking from machinery
Minor disturbance to surrounding areas

Particularly during wet conditions.

We cannot guarantee lawns and surfaces will remain undisturbed during works.

12. Roots, Stumps & Invasive Growth

No guarantee is given against regrowth of:

Tree roots
Stumps
Bamboo
Ivy
Invasive weeds

Even after removal or chemical treatment.

13. Variations & Additional Works

Any additional work requested outside the original quotation may:

• Affect the final cost
• Extend the timescale

All variations will be agreed before proceeding where possible.

14. Waste Removal

Waste will only be removed where specified in the quotation.

Disposal is carried out via licensed facilities.

We do not remove:

• Household waste
• Hazardous materials
• Unknown buried items

unless agreed in advance.

15. Ecological & Wildlife Protection

All works comply with UK wildlife legislation.

Where protected species are discovered, including:

Nesting birds
Bats
Hedgehogs

Works may be stopped or delayed.

We accept no liability for delays caused by legal ecological requirements.

16. Photography & Marketing

We reserve the right to photograph works for:

Portfolio use
Website content
Social media
Marketing materials

No personal details or house numbers will be published.

Clients may opt out by notifying us in writing.

17. Cancellations

Cancellations with less than 48 hours’ notice may incur charges to cover:

Labour allocation
Travel
Materials ordered

Deposits are non-refundable where materials have already been purchased.

18. Complaints Procedure

Any concerns must be raised within 14 days of completion.

We will aim to investigate and resolve issues professionally and fairly.

19. Limitation of Liability

Our total liability is limited to the value of the works carried out.

We are not liable for:

Future ground movement
Subsidence
Weather damage
Plant loss
Third-party interference
Drainage changes
Soil settlement

20. Force Majeure

We are not liable for delays or failure to perform due to events beyond our control including:

Severe weather
Illness
Supply chain disruption
Fuel shortages
National emergencies

21. Privacy & Data Protection

We process personal data in accordance with UK GDPR.

Information is used solely for:

Service delivery
Communication
Invoicing
Legal compliance

We do not sell client data.

22. Website Disclaimer

All information on our website is for general guidance only.

Gardening and landscaping outcomes vary depending on site conditions and environmental factors.

23. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

24. Amendments

We reserve the right to update these Terms & Conditions at any time.
The latest version is available upon request or via our website.

We can be contacted via:

Email: john@thegardenrangers.co.uk

Post: The Garden Rangers Limited, The Mills, Canal Street, Derby, DE1 2RJ

Phone: 01332 413373

Get in Touch Today!

01332 413373

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Terms & Conditions of Business